General Terms

1. Processing Time: Orders are processed within 1-2 business days. Orders are not processed on weekends or public holidays.
2. Delivery Time: The delivery time may vary based on the destination. Typically, deliveries take 3-7 business days within India. International deliveries may take longer.
3. Shipping Charges: Shipping charges will be calculated and displayed at checkout. Free shipping is available for orders above a certain amount, as specified on our website.
4. Order Tracking: Once your order is shipped, you will receive an email with the tracking number and a link to track your order.
5. Shipping Carriers: We use Shiprocket Logistics for all our deliveries. The choice of carrier may vary depending on the destination and service availability.
6. Delivery Attempts: Our delivery partners will make up to three attempts to deliver the package. If the delivery is not successful after these attempts, the package will be returned to us.

Applicability of Policy

1. Geographic Scope: This policy applies to all orders placed on the Almax Online Shopping Store website. We ship to all serviceable locations within India and select international destinations.
2. Order Confirmation: By placing an order on our website, you agree to our shipping and delivery policy.
3. Changes to Policy: Almax Online Shopping Store reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.

Terms of Shipping and Delivery

1. Shipping Address: Please ensure that your shipping address is complete and accurate. Almax Online Shopping Store is not responsible for orders shipped to incorrect addresses provided by the customer.
2. Delivery Confirmation: Upon delivery, the customer may be required to sign a delivery confirmation document. Please inspect your package upon receipt and report any issues within 24 hours.
3. Delays and Disruptions: While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, strikes, or logistical issues may cause delays. We will keep you informed of any significant delays.
4. Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer support team within 48 hours of the estimated delivery date. We will work with the carrier to resolve the issue and provide a suitable resolution.
5. International Shipping: For international orders, customs and import duties may apply. These charges are the responsibility of the customer. Delivery times for international orders may vary based on customs clearance.
6. Return to Sender: If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will notify you. Additional shipping charges may apply for re-delivery.
7. Return of purchased: Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on almax and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns of purchased Products in accordance with our cancellation, refunds & cancellation policies .

 

Contact Information

For any questions or concerns regarding our shipping and delivery policy, please contact our customer support team at:

• Email: contactsalmax@gmail.com
• Phone: +917003722452
• Working Hours: Monday to Friday, 9 AM to 6 PM (IST)